Returns & Exchanges
At HELLSTAR, we stand by the performance and quality of our athletic gear. If your equipment or apparel doesn't meet your training standards, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the sports gear you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all hangtags are attached and the products are in unworn, gym-ready condition.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package before dropping it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, we will process your refund or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing